Digital products are generally non-refundable once access is supplied, except where applicable law provides otherwise. If something goes wrong, contact us and we will review the issue fairly.
Last updated 16 October 2026Brenlify is based in Australia and welcomes customers internationally. This policy applies to our customers worldwide, subject to any mandatory consumer protection, cancellation, withdrawal or refund rights that apply to your purchase.
Nothing in this policy limits a right or remedy that cannot lawfully be excluded. This includes applicable Australian Consumer Law protections and consumer rights in other countries.
Because Brenlify books, PDFs and other Growth Lab products are supplied digitally, purchases are generally final and we do not ordinarily offer refunds for a change of mind once access has been provided.
This does not affect any cancellation or withdrawal right that applies under the laws of your country. Where the law allows such a right to end when digital supply begins, the relevant consent and acknowledgement requirements must first be met.
If a book is not delivered, cannot be accessed, is materially different from its description or has another problem, let us know. We will review the circumstances and arrange an appropriate resolution, which may include restoring access, correcting the issue or providing a refund where required by law.
If you believe you were charged twice, please contact us so we can review the payment.
For design, website and other creative projects, cancellation and refunds depend on the agreed scope, the work completed and any approved third-party costs. We will discuss a fair outcome based on your project agreement and applicable law.
If the agreed work has not been provided or there is a concern with the service, contact us so we can review the situation and any remedies available to you.
Project deposits and bookings are handled under the terms confirmed in your quote or agreement. Any amounts retained following cancellation will be assessed against the work and costs involved, subject to applicable law.
Ongoing website care is billed according to your selected plan or agreement. Fees for service already supplied are not ordinarily refunded solely for a change of mind. Cancellation, unused service periods and any required remedies will be reviewed in line with your agreement and applicable law.
Email hello@brenlify.com with your purchase email, order reference if available and a brief explanation of the issue. We may ask for information reasonably needed to locate the transaction and understand what happened.
We aim to resolve genuine purchase and access problems fairly and promptly. Where a refund is approved, it will generally be sent through the original payment provider. Processing times can vary by provider and bank.
If you notice a payment error or an unauthorised transaction, contact us or your payment provider. You can also use any dispute or chargeback rights available to you under applicable law or your payment provider’s rules.
Tell us what happened and include your order reference if you have it. We will help you find the right next step.
